Telephone research is a cost-effective route through which to access respondents who may be widely spread geographically, or where flexibility may be needed in the arrangement of interview times. Examples include customer satisfaction programmes and interviews with businesses.
2020 Research is experienced in managing telephone research programmes in both consumer and business to business markets. Through partner arrangements, we are able to offer high quality international telephone research across the world, to the same high service standards which we offer for the UK. We offer full support on questionnaire design and translation services.
During fieldwork, we closely monitor progress against required quotas and provide regular updates to ensure our clients are kept fully informed. We can also provide digitial recordings of sample interviews for clients, so they can be assured of the interviewing quality.